A 25-person Reno law firm had nine separate technology vendors — different providers for their internet, email, phones, practice management, document review, cybersecurity, hardware, copiers, and domain registration. We replaced eight of them and consolidated their billing into a single monthly relationship, giving the firm’s office manager back roughly 8 hours of administrative time every month.
A growing 25-attorney law firm in downtown Reno had accumulated a massive list of technology vendors over the years. The office manager was spending most of her first week every month reconciling invoices, escalating issues that crossed vendor boundaries, and playing translator between companies who simply blamed each other when something broke.
The firm’s managing partner finally reached out after a particularly brutal week where their hosted email provider, their practice-management provider, and their phone provider all pointed fingers at each other for a single issue — leaving the firm completely unable to receive email for an entire Tuesday afternoon.
We started with a full audit. We replaced or absorbed 8 vendors into our managed services, retained 1 specialized vendor but managed them on the firm’s behalf, and reduced their monthly invoices from 12 down to 1.
Six months in: the firm’s office manager recovered roughly 8 hours per month of administrative time, had exactly 0 cross-vendor finger-pointing incidents, and now has a single, recurring monthly number to budget against.